Support
Questions about an order, a video, or a results page. One person reads every message, usually the same day.
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The publish date and the post links are emailed automatically. Search for git.promo.
Before You Write
The nine things people ask. If yours is here, the answer is the same one we would email you.
Where is my order?
Within 48 hours of payment you get an email with the scheduled publish date, then another with the post links when it goes live. If 48 hours have passed with no date, send us the order reference from your Stripe receipt.
still need help with this →Can I change the repo, the angle, or the accounts after paying?
Before the video is generated, yes. Reply to your confirmation email or use the form with the order reference and the change. Once the video is rendered, changes are not possible; you can order a new post.
still need help with this →How do refunds work?
Full refund if we decline your repo, or if we have not published on a selected account within 14 days. No refund once a video is live on an account, and none for view or star counts. Refunds land on the original card within 10 business days.
still need help with this →The video has a mistake about my project.
Tell us what is wrong and where. We correct captions straight away and, at our discretion, republish. We do not send drafts before publishing and we do not make style changes after.
still need help with this →The collaborator tag did not appear on my Instagram.
Instagram sends you a collaboration request that you must accept from the app, and it only works for public accounts. If you accepted and it still is not showing, send us your handle and the post link.
still need help with this →Can you remove or update my results page?
Yes. Ask and we remove the page within 7 days. Metrics on the page refresh automatically from the platforms; if a number looks wrong, tell us which one.
still need help with this →I need an invoice or receipt.
Stripe emails a receipt at checkout. If you need an invoice with a company name, VAT number, or address, send those details and the order reference and we issue one.
still need help with this →I want my data deleted, or a copy of it.
Email from the address you ordered with, or use the form with the data topic. We confirm and complete the request within 30 days, as described in the Privacy Policy.
still need help with this →Do you offer bundles, discounts, or agencies rates?
The price is the price: $1 per 1,000 followers per account, rounded down, and picking more accounts is already the bundle. There is nothing to negotiate, which is part of why it costs a dollar.
still need help with this →Contact Support
Include the order reference from your Stripe receipt and we can answer without a back-and-forth.
Refund windows and removal timelines are the ones in our Terms & Conditions · Privacy Policy